Part of our mission statement is delivering superior results, while providing an unmatched quality of service. We present the EcoPro Blog, a regular publication that gives our customers and business partners a look at our methods and demonstrates the ways we deliver exceptional service. This week’s post details the process though which we removed deep black mold streaking from a customer’s brick facade and rooftop.
On August 7, Joyce K. contacted EcoPro and spoke with Kirsten, our Sales Administrator. The customer had recently installed a new patio that contrasted poorly with the black mold streaks that had developed on her brick siding and roof. She had been referred to us by BNI – Business Network International – and they recommended EcoPro as the top power washing services company in the Binghamton and Vestal area.
Kirsten explained how our signature House Wash would employ “soft” washing techniques and a commercial-grade, biodegradable solution to thoroughly clean her home’s exterior without the risk of damage. After hearing that the process included a 2 year mold and algae free guarantee, the customer was sold, and Kirsten scheduled the service for 10/18, including a Roof Wash and Window Detailing along with the House Wash.
Our Operations Manager Dan and Field Tech Camillo did a walk around with the customer shortly after arriving on site, explaining what the services would entail and how long they expected to be there. In just over 4 hours, all services had been completed – pressure washing, roof washing, window detailing – and the customer was thrilled with the results.
Joyce left a 5-star review on our website:
“I highly recommend EcoPro! My roof, brick, siding, walkway, gutters all look amazing!! My home looks great!!! Thank you! Great service! Great staff! Great results!!!”
We want to thank her for the opportunity to get her exterior looking great again!
Don’t forget that our EcoPro field techs take the utmost care to make sure that all your plants and pets are 100% safe! Here’s Dan with a little friend he made on the job:
Call 607-242-3310 or fill out our form to schedule your service today!